Frequently asked questions

Ordering & design

Do I need to be a designer to order?

Not at all. Describe your business and our AI design studio builds print-ready artwork for you — free. If you already have a design, you can upload it instead, and we will print it exactly as supplied.

What file formats can I upload?

PDF, PNG, JPG and SVG all work. For the sharpest results, supply artwork at 300dpi with a small bleed. Our automatic print-ready check will flag anything that needs attention.

Will I see a proof before printing?

Yes — we provide a design proof so you can check everything before anything goes to print.

Pricing & payment

Are prices shown with VAT?

Yes. Every price on the site includes VAT, and the volume-pricing table on each product shows exactly what you pay at each quantity.

How do I pay?

Securely by card at checkout. Your payment is processed by Stripe; we never see or store your card details.

Delivery & returns

How long does delivery take?

Most orders are produced quickly and delivered within the UK in a few working days. Timescales vary by product and quantity; your order confirmation will have the details.

Can I return a printed order?

Because every order is custom-made to your design, printed items cannot be returned for a change of mind. If an order arrives faulty, damaged or not as ordered, we will put it right — see our Delivery & Returns page.