Delivery & returns

Delivery

We print and dispatch orders as quickly as we can. Production and delivery times vary by product, quantity and finish; the estimated timescale is shown during ordering and confirmed in your order email. Delivery is to addresses within the United Kingdom.

Where a free-delivery threshold applies, it is shown at checkout. If an order is time-critical, please get in touch before ordering so we can confirm whether we can meet your deadline.

Custom-printed goods and your right to cancel

Almost everything we make is personalised or made to your specification. Under the UK Consumer Contracts Regulations 2013, personalised and bespoke goods are exempt from the standard 14-day right to cancel, so once an order has gone into production it cannot be cancelled or returned simply because you have changed your mind. Please check your proof carefully before approving it.

Faulty, damaged or incorrect orders

Your statutory rights under the Consumer Rights Act 2015 are unaffected. If your order arrives faulty, damaged in transit, or materially different from what you approved, we will reprint or refund it. Please contact us within 14 days of delivery, with your order number and clear photos of the issue, and we will make it right.

Mistakes in supplied artwork

We print the artwork you approve. We cannot be responsible for errors that were present in your own files or your approved proof (for example typos, wrong phone numbers or low-resolution images), so please review your proof thoroughly before approving it.

How to raise a problem

Use our contact page or email us, quoting your order number. We aim to respond within one business day.